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Thousands of consumers have been left dissatisfied and the backlog of cases is growing
Industry to adopt fair new rules — but only at the year end
BBRS will initially cover seven lenders and try to solve disputes dating back to 2001
Interim boss of the FCA has one last duty before riding into the sunset
Some in industry have accused it of being able to regulate companies out of existence
FCA sends letters to 7,700 after mis-selling review finds most advice to transfer out of BSPS scheme was unsuitable
Flood of claims lodged with Financial Ombudsman Service after customers dispute banks’ rulings
Strategic review launched after scrutiny increases over complaints to ombudsman
£10bn is still unclaimed with the deadline looming
Online bank racks up twice as many claims as nearest rival Monzo
Record numbers of customers complain to UK’s Financial Ombudsman Service
Regulator more than doubles previous cap for consumer grievances referred to ombudsman
Number of outstanding consumer cases is 10 times longer than in 2016
Case highlights concerns that banks are struggling to change scandal-hit culture
UK should help small businesses hold banks properly to account
Only a third of cases referred to the Financial Ombudsman are upheld
Ombudsman service needs more powers to support SMEs, says Walker review
FCA proposes lifting compensation award limit to £350,000 after calls to strengthen regulation
CashEuroNet UK faces £2.5m in costs in first half on ombudsman charge of £550 per complaint
Campaign of complaints aimed at hurting peers of collapsed Wonga
Customers targeted by ‘push payment scams’ not automatically to blame, says ombudsman
Funding for FOS should be re-evaluated says independent review
From airline charges to bogus property rentals, here are the things to look out for
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