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    • Tuesday, 12 July, 2022
      Money Clinic with Claer Barrett podcast25 min listen
      I’ve been defrauded - why won’t my bank refund me?

      How Money Clinic helped online fraud victim Jenny recoup £17,000 from her bank

    • Wednesday, 30 June, 2021
      Money MentorLindsay Cook
      Is the Financial Ombudsman getting it right?

      Thousands of consumers have been left dissatisfied and the backlog of cases is growing

    • Tuesday, 27 April, 2021
      Money MentorLindsay Cook
      Buyers beware of insurers overcharging loyal customers

      Industry to adopt fair new rules — but only at the year end

    • Monday, 15 February, 2021
      UK business & economy
      UK banking resolution scheme opens for business

      BBRS will initially cover seven lenders and try to solve disputes dating back to 2001

    • Friday, 18 September, 2020
      City InsiderMatthew Vincent
      City sheriff Chris Woolard rides off

      Interim boss of the FCA has one last duty before riding into the sunset

    • Tuesday, 15 September, 2020
      Financial Ombudsman defends approach after lender criticism

      Some in industry have accused it of being able to regulate companies out of existence

    • Tuesday, 23 June, 2020
      Personal pensions
      Thousands of UK steelworkers told to seek possible pension compensation

      FCA sends letters to 7,700 after mis-selling review finds most advice to transfer out of BSPS scheme was unsuitable

    • Wednesday, 12 February, 2020
      Payment protection insurance
      PPI complaints break 2m barrier 

      Flood of claims lodged with Financial Ombudsman Service after customers dispute banks’ rulings

    • Monday, 27 January, 2020
      Amigo Holdings PLC
      Amigo shares tumble as subprime lender puts itself up for sale

      Strategic review launched after scrutiny increases over complaints to ombudsman

    • Wednesday, 7 August, 2019
      Money MentorLindsay Cook
      Last-minute tips to claim for mis-sold PPI

      £10bn is still unclaimed with the deadline looming

    • Sunday, 26 May, 2019
      Digital banking
      Revolut leads fintechs in complaints to ombudsman

      Online bank racks up twice as many claims as nearest rival Monzo

    • Tuesday, 14 May, 2019
      Personal Finance
      Banking fraud complaints hit ‘all-time high’

      Record numbers of customers complain to UK’s Financial Ombudsman Service

    • Friday, 8 March, 2019
      Personal Finance
      Compensation limit for UK financial services complaints increased to £350,000

      Regulator more than doubles previous cap for consumer grievances referred to ombudsman

    • Tuesday, 22 January, 2019
      Financial ombudsman’s backlog worse since revamp

      Number of outstanding consumer cases is 10 times longer than in 2016

    • Sunday, 6 January, 2019
      Royal Bank of Scotland
      RBS admits misleading court to repossess customer’s home

      Case highlights concerns that banks are struggling to change scandal-hit culture

    • Friday, 14 December, 2018
      Financial fraud
      Watchdog beefs up protection for push payment scam victims
    • Friday, 30 November, 2018
      UK banks back stronger powers for small business complaints
    • Sunday, 11 November, 2018
      Inside BusinessJonathan Ford
      End the scandal of ‘too big to sue’ banks

      UK should help small businesses hold banks properly to account

    • Thursday, 25 October, 2018
      Money MentorLindsay Cook
      Should I bring a complaint in the Small Claims Court?

      Only a third of cases referred to the Financial Ombudsman are upheld

    • Monday, 22 October, 2018
      UK financial regulation
      Call to help small businesses challenge ‘Goliath’ banks

      Ombudsman service needs more powers to support SMEs, says Walker review

    • Tuesday, 16 October, 2018
      UK financial regulation
      Financial Ombudsman Service access widened for small businesses

      FCA proposes lifting compensation award limit to £350,000 after calls to strengthen regulation

    • Tuesday, 11 September, 2018
      UK companies
      UK’s largest payday lender swamped by cost of complaints

      CashEuroNet UK faces £2.5m in costs in first half on ombudsman charge of £550 per complaint

    • Sunday, 2 September, 2018
      UK companies
      Activists try to close down more high-cost lenders

      Campaign of complaints aimed at hurting peers of collapsed Wonga

    • Tuesday, 21 August, 2018
      Digital banking
      Banks urged to treat fraud victims more fairly

      Customers targeted by ‘push payment scams’ not automatically to blame, says ombudsman

    • Wednesday, 18 July, 2018
      UK business & economy
      Ombudsman spent £10m on system that needed ‘adaptation’

      Funding for FOS should be re-evaluated says independent review

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