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Far from securing the South Korean group’s place in the market, the exploding Galaxy Note 7 threatens its reputation
History of recalls shows how response time usually equates to the share price hit
Impact of recall debacle on South Korean group to continue into first quarter of next year
Discounts and promotions aimed at enticing customers to stick with the brand despite Note 7 debacle
The innovative and popular smartphone with a big screen was taken too soon
Every recall is painful but the company contrived to turn the Note 7 battery failure into a fiasco
Third-quarter sales projections also cut following Note 7 recalls
Device maker likely to have pushed too hard in effort to beat iPhone maker Apple
Fault may lie with tweaks to processor aimed at speeding up battery charging
Johnson & Johnson’s handling of the 1982 recall remains the key case study on how to restore a reputation
Smartphone maker investigating why some replacements have caught fire
S Korean group blames ‘external factors’ for fires in Galaxy 7 Note smartphones in China
Analysts say recall of troubledGalaxy Note 7 could cost about $1bn
Quality problem threatens South Korean group’s renewed momentum
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