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Flagship industry expands but faces political winds
Nations waste billions of dollars on technology schemes that go wrong
Area once marked for investment to avoid glitches is now sidelined
Segments of the outsourcing market, which mainly caters to French companies, are saturated
Fall undermines otherwise better than expected 10% rise in second-quarter net profit as CFO departs
A drive to divvy up and scatter jobs into a virtual world of workers raises questions about the outcome
The US is full of format innovation, yet it missed the most important innovation of the past decade
Proximity to western capitals, large talent pool and lower costs attract companies
CVC understood to be in race to buy Intelenet, which provides back office services, from Serco
Rapid emergence as a global hub adds to consumer dynamism
A proprietary trading firm has clawed its way into the big leagues using recruits from India, Kenya and China
Deal worth $200m indicates CEO’s focus on more lucrative products
IT group sell-off is one of the largest block share sales in Indian market history
Outsource group issues fourth profit warning this year after expected £1.5bn writedowns
People contracted to do small online tasks are teaming up to share tips and win better conditions
Shift to added-value roles is a challenge
Signs suggest that the industry’s growth rate may be slowing, with some companies shifting operations from abroad
A look at the history and language of the outsourcing industry
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