First-half profits jump despite £1.4bn PPI provision
Industry slammed for trying to ‘wriggle out of its liability’
Customers were subjected to second dose of unfair treatment, says City regulator
Lender had more customers who bought the insurance product than other banks
FCA considers ‘additional rules’ and guidance following court ruling
21,000 complaints over bundled deals go to ombudsman
Financial Conduct Authority finds ‘serious failings’ over handling of complaints
PPI cases account for less than half of total complaints for first time in three years
Regulator says plan is about ensuring consumers make informed choice about what they buy
Legal Ombudsman will be able to order claims management companies to pay compensation
Financial watchdog will review handling of mis-selling complaints
There should be a time limit on PPI claims
Ombudsman warns numbers falling more slowly than expected
PPI gripes continue to top list
Brokers say RBS fine is warning that regulator will act if banks do not sharpen their procedures
Largely pointless but profitable frippery is being curtailed
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