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‘Chat commerce’ and VIP sites seek to rival high levels of customer service found in physical retail
Jewellery designers are championing an ethical approach — but will customers buy in?
As female buyers tire of small and dainty watches, luxury brands spot a growth opportunity
Tour guides bringing busloads of big spenders are being replaced by smart marketing
The jewellery brand says it ‘democratises entrepreneurship’, but critics argue it obfuscates likely income
The trade is facing its #MeToo moment after stories of degrading behaviour emerge
Manufacturers are fighting unofficial sellers, but they may finally have to embrace them
Fashion and science revolutionised — then destroyed — it, but it is having a revival
Western luxury brands are taking big steps into Chinese ecommerce
Paying guides ‘kickbacks’ is one way brands attract wealthy Chinese tourists
Outlet malls used to be pile-’em-high hotspots. So why are fine jewellery brands setting up shop in them?
Young women can make a living sending luxury goods back home
Online fraud costs luxury brands billions of dollars, but they have new ways of combating it now