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Your guide to a disrupted world
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Thousands of consumers have been left dissatisfied and the backlog of cases is growing
Last-ditch adverts reached 32m people in UK and prompted rush of claims
Flood of claims lodged with Financial Ombudsman Service after customers dispute banks’ rulings
Professional Personal Claims is handed £70,000 penalty for misleading branding and flawed claims
UK bank forced to set aside £900m to deal with last-minute compensation demands
UK online retailer takes a £241m provision over insurance it sold to its customers
Affected customers received incorrect statements on cost of insurance policies
Debate over whether compensation should be paid to creditors of bankrupt estates
Groups that submit consumer applications benefited from £50bn mis-selling scandal
Softbank urges WeWork to shelve its hotly-anticipated IPO
After Barclays and Lloyds, the payment protection insurance fiasco rivals the industry’s worst
UK banks are latest to report last-minute compensation surge in mis-selling fiasco
Chief executive miscalculated badly when it came to PPI
Uncertainty over how many claims may be upheld sent shares down 20%
UK lender loses fifth of market value after warning of further PPI costs
UK bank’s payment protection insurance costs will be higher than expected
Provision to wipe out up to a third of UK lender’s annual profits
Total cost to UK banks has now passed £48bn, including £12.5bn spent on admin
Claims management companies are switching their attention to payday loans, investments and pensions
FCA warns that lenders could repeat bad behaviour in next recession
CMA tells banks to appoint monitoring bodies after failures to adhere to rules
£10bn is still unclaimed with the deadline looming
Total bill for compensating customers passed £20bn in the first half
The deep wounds inflicted on lenders by insurance scandal
Some companies have trebled mis-selling information requests as August deadline nears
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