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Boardrooms full of finance veterans fail to reflect that lenders are now IT machines
Problem comes days after report criticised UK bank’s handling of data-transfer fiasco
Lender’s board member claims last year’s IT glitch was ‘amplified’ by social media
Investigation identifies failings at UK bank over debacle that affected millions and cost £350m
Board failure to ensure upgrade was ‘mission ready’ contributed to outage hitting 2m customers
Bank plans restructuring aimed at reducing overheads and improving its IT
British bank scraped a small profit for the first quarter
FCA upholds 92% of complaints against lender and 87% against wealth manager
Q&A on how the scheme works
New guarantee will cover authorised and unauthorised losses by customers
Bank paid compensation and waived fees when customers were left without account access
Financial watchdog said it was ‘deeply concerned’ at extent of tech problems within sector
Hopefully the Bank of England chief will have read the fine print
Bank needs to gain the market share that its 550 branches should command
Executive will become one of the highest-profile female bankers in the UK
Bank lost more than peers in second quarter as customers struggled to access services
Jonathan Hall led customer compensation after IT fiasco
Chair of bank’s owner says compensation efforts have ‘not gone the way I would like’
Banker steps into shoes of Paul Pester as lender grapples with IT problems
After 30 years in the City, advising the prime minister must feel like a breeze
Paul Pester pays price for disruption caused to millions of customers
Paul Pester berating clients for ‘shouting into the void’ did not endear him to many
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