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Today’s technology allows companies to build and maintain relationships with all their customers, but must carefully balance data collection and privacy
Companies advance by trial and error, but nobody wants to be part of the ‘error’
Simpler menus and revamped technology will be introduced as part of effort to rein in costs
Trend-following investment strategies have sprung to life after a lost decade. Can the resurgence continue?
Managers are being tested again, but the pandemic offers a template for survival
Not all boards have thought how to apply their principled political approach in future
The clever businesses will provide the best choice, digital and analogue, for older customers
When done properly, systems thinking can help us solve the world’s most complex problems
Supply chain shortages and a climate crisis are spurring companies to rethink their strategies and streamline their offerings
Opening strategic planning to staff and stakeholders has clear benefits if only boards would take the leap
Events such as 9/11 or the pandemic teach valuable lessons, if only managers would remember them
Fear may prompt staff to take urgent action but it is a dangerous way to encourage long-term change
Businesses need to change strategy to stay alive, but should more be done to curb the takeover threat?
Food companies such as Nestlé offer some important lessons in how to keep customers and investors happy
Century Pacific Food has added a vegan range to its fish, meat and milk portfolio
Understanding how countries jockey for power by using the private sector as a proxy requires specialist skills
The conclusion of this three-part series looks at digital transformation in sectors including private equity, professional services and retail banking
Three experts share tips on goal-setting, developing empathy and effecting strategic shifts
Gender parity in decision-making increases creativity, diversifies competence pools and reduces conflict
Company lawyers dealt with Covid-19’s effect on businesses and wider communities. Plus: the best teams showcased
Firms try to change their culture from hierarchical and risk-averse
Fictional doomsday scenarios can offer guidance on how to handle a second wave of coronavirus
Do you need an ‘emotional circuit breaker’ to prevent untimely investment decisions?
The pandemic is changing the way leaders interact with their workforce, how different teams work together and the core technology that makes it all possible — what other shifts are on the horizon?