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UK group optimistic market will remain stronger than pre-pandemic as customers continue to shop online
Passengers are rebelling as train operators struggle to provide reliable services
‘Fat Controller’ will be in charge with franchises replaced by management contracts
Accounts for UK’s second biggest commuter service raise questions over future
‘Revolution not evolution’ needed to restore trust in system, says Keith Williams
We need to rethink the network’s structure; franchising in its current form has had its day
Company cites ‘industrial relations expertise’ among reasons for choosing Keith Williams
Former BA chief to lead railway review as ministers seek to stem public anger
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